Refund policy

All purchases made through The Value Haven are considered final at the time of sale. We do not accept returns or exchanges for items that have been correctly described, are in the condition advertised, and have been delivered without damage.

We encourage all customers to review product descriptions, images, and specifications carefully before completing a purchase. If you have any questions about a product prior to ordering, please contact us before buying.

Damaged or Incorrect Items — 24-Hour Reporting Window

We take full responsibility for the quality and accuracy of every order we dispatch. If you receive an item that is:

●       Damaged, broken, or defective upon delivery; or

●       Incorrect — meaning it differs materially from the product you ordered and as described on our website;

you are entitled to request either an exchange for the correct item or a full refund, subject to the conditions below.

⚠  You must contact us within 24 hours of receiving your order to be eligible for an exchange or refund under this clause. Reports made after this window cannot be accepted.

To report a damaged or incorrect item, please reach out to us via:

Our website contact form at thevaluehaven.com

WhatsApp or phone (0553417769 or @affordablekitchenwares)

       Instagram

When contacting us, please provide:

○       Your order number

○       A clear description of the issue

○       Photographs or video evidence of the damage or incorrect item

We will review your submission and respond within one business day to confirm the next steps.

Exchange Policy

Where an item is confirmed as damaged or incorrect and the customer opts for an exchange, we will arrange for the replacement item to be dispatched at no additional cost. The exchange will be for the exact same product in the correct condition as originally advertised.

If the same product is no longer available, we will offer the customer the choice of:

●       A full refund to their original payment method; or

●       A replacement item of equal value to item been returned

Refund Policy

Refunds are issued in the following circumstances:

Damaged or Incorrect Items — Customer Prefers Refund

If you receive a damaged or incorrect item and you prefer a refund over an exchange, we will process a full refund for the purchase amount of that item.

●       Refunds are issued to the original payment method used at checkout (e.g. Paystack, mobile money, card) unless you request otherwise.

●       If you would like the refund processed to a different payment method, please notify us at the time of your request. We will review and confirm the alternative arrangement with you before processing.

●       Refunds are typically initiated same day. The time for funds to appear in your account may vary depending on your payment provider.

In-Store / Pickup Order Auto-Refund

For customers who select in-store or designated pickup as their fulfilment method, the following applies:

All pickup orders must be collected on the same day the order is placed.

●       If a pickup order is not collected by end of day, The Value Haven will automatically cancel the order and issue a full refund.

●       The refund will be processed to the original payment method without requiring the customer to contact us.

●       The auto-refund is processed at the end of each business day for all uncollected pickup orders.

●       No additional charges, handling fees, or deductions will be applied in this scenario.

If you are unable to collect your order on the day it was placed, please contact us before end of day to discuss alternative arrangements. Once the auto-refund has been processed, the order cannot be reinstated.